By this point you would have scanned the QR code that has taken you to the shop site – www.thedandyarthouse.shop

1.Once on the shop page you can scroll though all the products available.

2.Click on the products you would like.

3.The product page will open, and you can now add your ‘unique design code’
(this can be found in the bottom left hand corner on the back of your card)

4.You can then add this product to your basket.
You can either keep shopping or checkout at this point.

**Please note that all orders will now be shipped exclusively to your specified delivery address; direct deliveries to schools and nurseries are NO Longer Available.**

The Dandy Arthouse
1B the Undercroft
Old Souls Way
Bingley
West Yorkshire
BD16 2AN

E : Shop@thedandyarthouse.com

www.thedandyarthouse.shop

We aim to dispatch orders within 7 days, but please allow up to 14 days due to the Christmas crazy season!

Please let us know however, if you require an item urgently, as we will do our best to help!

In most cases, delivery will be by tracked courier and you will be notified once it has been sent.

However, there are some postcodes, that will need to be sent via Royalmail (untracked)

All orders will now be shipped exclusively to your specified delivery address; direct deliveries to schools and nurseries are no longer available

Bespoke items are specifically made for you so we cannot arrange a refund or exchange unless your items are faulty or have arrived damaged.

We reserve the right to request proof of goods being damaged or faulty.

We will arrange a refund or exchange of faulty or damaged goods if you contact us within 7 days of delivery.

We are not responsible for return postage (unless the goods are faulty) or for packages that do not reach us or are damaged in transit.

Refunds will be made to you within 10 working days to the original method of payment.

Exchanges will be dispatched to you within 2 weeks.

VAT is charged at 20%. All our prices are inclusive of VAT.

Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.

We use cookies on our site so that we can anonymously track what things are being used around the website. This enables us to make sure the website runs well, so that when you visit us again, it’s an even better experience.

We also use Session Storage which is similar to cookies. This powers our shop and stores shop data on your machine so we know what you are ordering. Unlike cookies though when you close your browser, this information is deleted.

If you need more information on any of this, please feel free to get in touch.